honestly, management is very disorganized, and then they fine you for it. The apartment itself is nice... but if you're on the Guadalupe side it's very loud on weekends.
Hello Emerson, thank you for taking the time to leave us your feedback. We are sorry to hear that you had any issues with fees and experiencing noise in the community. Please reach out to vog@tpco.com for questions about fees that we can help resolve!
I love the residents here, I had a farely rocky start to my stay but some of the management tried to be as helpful as possible. A solid 3 but wish we hadn't had problems at the begionnning that were compeltely avoidable.
Dear Miriam, thank you for taking the time to share your experience with us. Your feedback is important to us as it helps us identify areas where we need to improve our services. I am sorry to hear that your stay with us had a rocky start and that you had to face some avoidable problems. Please know that we take your concerns seriously and we are currently taking measures to make things better. We believe that every resident should feel comfortable and at home with us, and we will do everything in our power to ensure that happens. We appreciate your kind words about our staff members who tried their best to assist you. We will continue to work hard to provide you with excellent service that meets your expectations.
The alarms continuously go off and didn't get fixed for a while. Other than that the apartment community is very respectful and quiet to live in
Hey Melody! We appreciate you bringing this to our attention, and I apologize for the inconvenience and frustration this may have caused you. Please know that we are taking this matter seriously, and our team is actively working to resolve the issue as soon as possible. We understand how disruptive it can be when the alarms continuously go off, and we want to ensure that our residents have a comfortable living experience. On behalf of the entire team, I want to express our gratitude for your positive comments about the apartment community being respectful and quiet to live in. It's always great to hear that our residents are happy with their living environment, and we will continue to strive to maintain this standard of excellence. Thank you again for your feedback and for choosing to make our apartment community your home.
Villas on Guadalupe is a great place to live with nice management and staff, and they always respond quickly to maintenance requests! The only downside is that it’s kinda far from popular buildings on campus like PCL and Greg, but other than that no complaints!
Hey Nicole! we wanted to express our sincere appreciation for your positive feedback regarding your experience at The Villas. It was heartening to read that you find our management and staff to be nice and responsive to maintenance requests. We always strive to provide our residents with exceptional service, and it is always gratifying to know that we are meeting our residents' expectations. I also want to thank you for bringing up the comment about the distance from popular buildings on campus like PCL and Greg. We understand that this can be a concern for some residents, and we appreciate your feedback. We are constantly looking for ways to improve our residents' experience, and we take your opinion seriously.
The staff has been doing their best to improve communication and comfort/safety around the building however there is room for improvement with the internet and fire alarms
Hey Jimena, thank you for taking the time to share your thoughts with us about the recent improvements around our building. We appreciate your feedback and are glad to hear that our staff's efforts to improve communication have been noticed. We understand that there are still some areas where we can make further improvements, particularly with regards to the internet and fire alarms. Rest assured that we take these concerns seriously and are actively looking into ways to address them. We appreciate your patience and understanding as we work towards making our building a more comfortable and safe place for everyone. If you have any further feedback or suggestions, please don't hesitate to let us know.